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Refund Policy

Last updated: 29 July 2026

Thank you for choosing SmartSotong. This Refund Policy explains how cancellations, refunds, billing errors, and subscription-related requests are handled.

1. Free Plan

SmartSotong’s Free plan does not require payment. As no subscription fee is charged, refunds do not apply to the Free plan.

2. Paid Subscriptions

Paid SmartSotong subscriptions may be billed monthly or according to the billing period shown during checkout.

Subscription fees provide access to paid features and usage allowances for the relevant billing period.

Unless otherwise required by applicable law, subscription payments are generally non-refundable once a new billing period has started.

3. Cancellation

Users may cancel a paid subscription before the next renewal date.

After cancellation:

  • The subscription will remain active until the end of the current paid billing period.
  • The subscription will not renew for the following billing period.
  • Access may return to the Free plan after the paid period ends.
  • Unused credits, allowances, or subscription benefits are not exchangeable for cash.

Cancellation does not automatically create a refund for the current billing period.

4. Refund Eligibility

A refund may be considered in limited circumstances, including:

  • A duplicate payment
  • An incorrect amount charged
  • A payment made after a confirmed cancellation due to a technical error
  • A paid service that could not be accessed because of a verified SmartSotong system issue
  • Another situation where a refund is required under applicable law

Refund requests are reviewed individually and are not automatically approved.

5. Non-Refundable Situations

Refunds will generally not be provided for:

  • Change of mind after purchasing a subscription
  • Failure to cancel before a renewal date
  • Partial use of a billing period
  • Unused credits or features
  • Lack of use of the service
  • Dissatisfaction caused by prompts, AI-generated results, or third-party AI tools
  • Account suspension caused by a violation of SmartSotong’s Terms of Service
  • Problems caused by third-party services outside SmartSotong’s reasonable control

6. AI-Generated Results

SmartSotong helps users create, organise, and reuse prompts for use with AI tools.

AI-generated results may vary depending on:

  • The information entered by the user
  • The AI platform used
  • The AI model and settings
  • Changes made by third-party AI providers

SmartSotong does not guarantee a particular AI-generated result. Dissatisfaction with an AI output alone is not normally grounds for a refund.

7. Third-Party Services

SmartSotong may work alongside third-party platforms such as ChatGPT, Gemini, Claude, Veo, HeyGen, Midjourney, or payment providers.

Payments made directly to third-party platforms are governed by those providers’ own terms and refund policies. SmartSotong cannot issue refunds for charges collected directly by another provider.

8. How to Request a Refund

To request a refund, contact:

hello@smartsotong.com

Please include:

  • Your full name
  • The email address linked to your SmartSotong account
  • The payment date
  • The amount charged
  • The transaction or receipt reference
  • A short explanation of the issue

Refund requests should be submitted within 7 days of the relevant charge.

Do not promise automatic refunds within 7 days. The 7-day period is only the deadline for submitting a request.

9. Review and Processing

SmartSotong may request additional information before reviewing a refund request.

Approved refunds will be returned through the original payment method where possible.

Processing times may depend on the payment provider, bank, card issuer, or other financial institution.

10. Chargebacks

Users should contact SmartSotong first so that billing issues can be investigated.

Submitting an unjustified chargeback may result in account suspension while the transaction is reviewed.

Nothing in this policy limits rights provided under applicable law.

11. Changes To This Policy

SmartSotong may update this Refund Policy from time to time.

The updated version will be published on this page together with a revised “Last updated” date.

12. Contact

For refund or billing questions, contact:

SmartSotong

Email: hello@smartsotong.com

Website: https://smartsotong.com/contact