Question 1

What is SmartSotong?

Accepted Answer

SmartSotong is an AI workspace that helps people choose a useful starting point, personalise a prompt, save their work, and continue later.

Question 2

Who is SmartSotong for?

Accepted Answer

It is designed for professionals, business owners, educators, marketers, freelancers, and beginners who want practical help using AI.

Question 3

How does Prompt Explorer work?

Accepted Answer

Prompt Explorer lets you browse practical templates, understand what each is for, and select one to personalise for your own situation.

Question 4

What is Office Prompt Studio?

Accepted Answer

Office Prompt Studio helps you prepare prompts for professional tasks such as emails, reports, proposals, replies, and planning.

Question 5

What is Creative Prompt Studio?

Accepted Answer

Creative Prompt Studio helps you create guided image and creative prompts using structured fields for your subject, style, audience and purpose.

Question 6

Can Free users access Creative Prompt Studio?

Accepted Answer

Yes. Free users can access SmartSotong’s basic Creative Prompting workflow, including guided image and creative prompts. The advanced VD Video Framework is available on Creator and Business.

Question 7

What is included in the advanced VD Video Framework?

Accepted Answer

The VD Video Framework provides a structured workflow for creating video prompts, including scene planning, shot direction, camera guidance, movement, mood and other production details. It is available on Creator and Business.

Question 8

How do credits work?

Accepted Answer

Credits support use of SmartSotong tools. The Free plan includes 50 credits and Creator includes 500 credits per month.

Question 9

How many saved prompts can I have on Free?

Accepted Answer

The Free plan includes up to 20 saved prompts. Creator includes unlimited saved prompts.

Question 10

How do I upgrade to Creator?

Accepted Answer

Choose Creator from the pricing page. For now, the button takes you to the SmartSotong app while billing integration is being prepared.

Question 11

Can I save prompts and continue later?

Accepted Answer

Yes. My Library is designed to help you save useful prompts and return to unfinished work.

Question 12

Why are some features locked?

Accepted Answer

SmartSotong includes Office Prompt Studio and basic Creative Prompting access on Free. Advanced features such as the VD Video Framework, higher credit limits and other paid tools require an eligible paid plan.

Question 13

Does SmartSotong generate the final image or video?

Accepted Answer

SmartSotong helps you create detailed prompts that are ready to use with compatible AI tools. The final image or video is generated through the AI platform you choose.

Question 14

Does SmartSotong provide the recommended courses?

Accepted Answer

No. SmartSotong may recommend learning resources from trusted third-party platforms; their availability and terms are controlled by those providers.

Question 15

Can I use SmartSotong for customer communication?

Accepted Answer

Yes, you can use templates to draft customer replies. You remain responsible for checking the final response before sending it.

Question 16

Can I cancel Creator anytime?

Accepted Answer

Subscription controls will be available in the SmartSotong application when billing is launched. Details will be shown before any charge is made.

Question 17

Are Automation Center and CRM available now?

Accepted Answer

No. AI Draft Approval, Automation Center, and CRM are future roadmap items and are clearly marked Coming Soon.

Helpful Answers, Made Simple